This shop sells digital products only (VJ packs, loops, and visual content).
Because these items are delivered instantly after purchase, traditional returns do not apply.
However, I want your experience to be safe, fair, and comfortable — especially while the shop is still new.
30‑Day Refund Guarantee
You can request a refund within 30 days of your purchase.
To receive a refund, please contact me and describe the issue.
Refunds are available in the following cases:
- Damaged or corrupted files
- Files do not match the description or preview
- Technical issues that make the pack unusable
- Any other reasonable problem that affects your ability to use the product
I review each request individually and always aim to resolve the situation quickly and fairly.
How to Request a Refund
Just write to me through the website feedback form, Instagram, or email:
ksuvisualsmarkt@gmail.com
Please include:
- Your order number
- The name of the purchased pack
- A short explanation of the issue
I will process your refund as soon as possible.
Exclusions
Refunds cannot be issued if:
- The files were downloaded successfully and work as described
- The request is made after the 30‑day period
- The product was used in a project and the refund is requested after delivery of that project
(These points are standard for digital goods.)